Terms and Conditions

1.1 Appointment — The scheduled visit where we attend to perform the Scan and/or related services.

1.2 Authorised Representative — A person legally authorised to act on the patient's behalf.

1.3 Denture — The denture or dentures presented for scanning, whether upper, lower, or both.

1.4 Domiciliary Service Fee — All domiciliary visits are subject to a service fee, which is applied per appointment to cover the delivery of care in a home or care setting.

1.5 Price List — The fees confirmed in writing at booking.

1.6 Scan — The digital 3D scan carried out at the Appointment of the denture or dentures presented.

1.7 Replica Denture — A denture manufactured using the Scan to replicate the denture that was scanned.

2.1 You accept these Terms when you confirm a booking, make payment, sign consent documentation, or receive the service.

2.2 Where a care home or organisation arranges the service, it acts as the patient's agent unless otherwise agreed.

2.3 Where documents conflict, priority applies in the following order:

a. booking confirmation or treatment plan
b. these Terms
c. other documents

3.1 The service involves digitally scanning an existing denture or dentures using 3D scanning technology. The Scan is taken outside the mouth.

3.2 The Scan creates a digital record which may be used to manufacture a Replica Denture in the future if the original denture is lost or damaged.